Banking Face ID
To develop and strengthen trust services online, Borderless Consulting is making the play on a key role in the digital transformation of the financial industry,
has a double role. Firstly, as a visionary software manufacturer, is creating a new category of online services for digital onboarding/KYC, built over its video-based technology and artificial intelligence algorithm. Secondly, as an eTrust Service Provider (eTSP) and Certification Authority (CA), the company is strengthening its services by integrating a regulatory component in all its solutions regarding AS.
With a 65 people team fully dedicated to innovation in the financial sector, maintains a constant growth. This has led the expansion of its activity to 25 countries and having three commercial offices in Paris, Mexico City and Hong Kong.
Since its start, has developed disruptive identification systems based on video streaming through the application of artificial intelligence techniques to provide a process that guarantees maximum security levels. This way, the systems avoid the friction and lack of scalability issues that are present in videoconference-based solutions.
As a strategic partner in the financial sector
It is a specialist in the financial sector, in which it is focused. It has deeply established solutions as evident by a long list of banking references. In just two years, it has become the main reference in the European market and one of the most relevant actors worldwide.
From the beginning of its commercial activity in mid-2016, has created a standard in the European financial sector. The company has more than 120 financial institutions among its references in areas such as retail banking, private banking, neobanks/digital banking, consumer credit, microcredits, wealth management, insurance or fintech. There are no streaming video competitors that have as many references in the financial sector. Selfie solutions are not compliant and new initiatives are incipient. This not only demonstrates the degree of maturity of the product but also how , as a company, can provide solutions that escalate to the level required by the client.
As a visionary regulatory technology company (Regtech), understands the opportunities posed by new European regulations like GDPR, AS, AML, PSD2 and MiFID, which are being replicated in 4 regions and 41 countries in USA, LATAM and APAC. Taking advantage of this knowledge, the client will turn new challenges into opportunities and will strengthen the relationship with their clients.
As a strategic partner with a global regulatory KYC vision
Streaming Video is the standard for a high confidence level. It started in Europe and has been replicated in the 41 countries that have already regulated this process. has a deep knowledge of how to adapt the technology to each country and accompany the client in its global challenge.
It complies with the identification standards included in the European regulation for the Prevention of Money Laundering and Terrorist Financing in its new AML5 directive. Video is becoming a standard to open an account and for new contracting. Both of them require a level of security equivalent to face-to-face identification.
Due to the standardization of the market with the new AML5 and AS regulations, VideoID is the first and only solution to obtain a certification by an AS’s qualified laboratory that allows it to be used in any country member of the European Union.
Our API is a complete solution for every eTrust service provided by (digital onboarding, electronic signature, authentication), all falling under the same technical API Standard.
- The digital onboarding services (VideoID High, Substantial, Medium, Picture, Conference and CertID) can work in any channel and are adapted to the risk and compliance needs of each country.
- Several authentication systems are also provided under the API: OTPs, Mail, Face Biometrics or PINs can be used as a multi-factor solution in the multiple cases that the client wants to offer its customers.
- Additionally, we have different services of electronic signature under the same API, from simple electronic signature to advanced and qualified, according to the most stringent legislation worldwide (AS).
We estimate that our patented VideoID High technology has over 18 distinctive features that differentiate us from our closest competitor and it is months ahead of them in terms of UX, security and accuracy.
Our research began in mid-2013 and, since then, we have been continuously developing a product with exceptional accuracy regarding data extraction, security and validation of document authenticity. This also translates into the measurement, control and evolution of our product based on accumulated experience. The ultimate benefited actor is the user, with the constant improvement of the UX and control of environmental variables such as the quality of the camera, light conditions or the network. With all this, we offer the best experience in the market with unparalleled conversion rates; increasing new customer acquisition while preventing fraud and avoiding errors for the client.
The completeness of the services (identification, signature, authentication) enriches the user’s experience and favors the new contracting, beyond a bank account.
We have more than 22 use cases that the client can use for their benefit.
The future of retail banking depends on the interoperability of the solutions: providing credit services to business partners; insurance; payments, etc. Our onboarding and biometrics technology make easier new contracting and sales generation. Additionally, it enables the creation of an ecosystem around the client empowering new businesses based on digital but connected to offline retail channels.
Technological Architecture
We have a new generation of technological architecture: API Restful, Websockets, Micro-Services, Multi-Cloud, Realtime-Video. It is complemented with the architecture of our business partners, with the goal of being a flexible, scalable ally for our clients that can work in a global context.
All our technology is visible and can be tested. Beyond our API, we provide demo products of all our technology through the three environments that give access to more than 99% of the population. ’s demos are provided in iOS and Android for mobile phones and in Javascript for website.
Regulatory Technology (RegTech)
Until now, the solutions developed for people´s identification have been complex, making their penetration rate low.
In order to supply high security guarantees for an increasing number of online activities, has developed a user-friendly technology that adapts to the most rigorous regulations. This way, the company is committed to handle electronic relationships and transactions that require the highest legal level of security in an easy-to-implement way.
Mission and vision
As a team, is committed both to innovation and to its customers, exclusively focusing on e-trust services and especially digital identification.
- Our mission is to develop user-friendly e-trust services with the highest legal guarantees.
- Our vision is to become the definitive API solution
for e-trust services.
Overview of the API services and applications as a comprehensive and scalable solution for all e-trust service
Digital Identification Services
Services that enable your company to identify people remotely applying different security levels.
E-Signature Services
Services that can be used by any individual that works with your company to sign electronically. provides different types of signatures to adapt to the risk level of the business operations, channels and devices.
Authentication Services
Authentication Services Various forms of authentication to check the identity of an already
identified user interacting with e- trust services. Can be adapted and combined for the usability and security levels required.
VideoID High: video recording of the entire onboarding process in real-time (20-30 seconds) that is asynchronously reviewed by a certified agent. The technology is able to verify that ID documents are authentic, with more than 21 real-time security checks, such as detection of holograms, badges, patterns and other security features of the document.
ConferenceID: videoconference (synchronous) based on VideoID technology that includes a real- time video identification by a human agent. During the video process the technology can detect and extract the security elements of the document, as well as make a biometric comparison between the photo and the face of the individual, requesting a proof of life and extracting data by OCR. This solution is qualified at the high eIDAS security level and covers the strictest AML regulations worldwide.
PictureID: automated identity document validation process through picture of the ID document. The technology is capable of detecting and extracting the security elements of the document, performing a data extraction by OCR in less than 1 second. It is a recommended solution for use cases that are of low level of security and compliance.
CertID: digital identification method that allows anyone with a qualified electronic certificate issued by any Certification Authority (CA) in the world to identify themselves in a single click. CertID is a service that offers a high level of trust, equivalent in technical security and legal compliance with the physical person. It can be used with ID cards and ePassports through NFC or with certificates in the cloud or installed in desktop browsers.
SmileID: an innovative authentication solution that can check the identity and liveness of the user interacting with the API’s e-trust services in matter of seconds. It adapts to reach the highest level of usability and security needed in any kind of operation. It has a seamless registration, as it is made in the process of identification of the client by VideoID. Also, it has a unique omnichannel UX, as it works in any channel and with any device.
CertID: digital authentication by NFC. For an extra level of security, any electronic identity card or ePassport can be used for a multi-factor authentication. It can allow your customers to pay, access or sign contactless in multiple use cases just by using a device with NFC capabilities. It can be combined with other eID services for authentication like a OTP by SMS or email.
SignatureID: The easy-to-use electronic signature based on PKI. In just one click, it allows organizations to sign at any time and from any device. It adapts to any business operation´s risk level, from a basic one to advanced and qualified. The integration can be done in the client’s website or in a native application in a matter of hours. eID is an e-Trust Services Provider and Certification Authority and complies with the guarantees required at European level.
| ID SERVICES AI/ML ALGORITHM FEATURES (LEVELS OF IDENTIFICATION SECURITY) | |||||
| Document Type Image Matching Verifies that the ID document corresponds with the expected type | PICTUR – Low Security Level | VIDEOID Medium – Low Security Level | VIDEOID Substantial – Substantial Level | VIDEOID High – High Security Level-F2F Equivalent | CONFERENC – High Security Level-F2F Equivalent |
| Visual Features Detection Detects distinctive visual features (badges, patterns, …) | |||||
| Black-and-White Copy Detection Detects document spoofing via black-and-white photocopies | |||||
| Front-Back Verification Verifies the correspondence between the sides of the document | |||||
| OCR Data Extraction Captures and extracts data in real-time, improving trust and user experience | |||||
| MRZ Integrity Check Verifies the integrity of the Machine-Readable Zone | |||||
| Age Verification Verifies that the person going through the process is not underage | |||||
| Document Validity Check Verifies that the ID document has not expired | |||||
| Hologram Detection Detects optical variable holograms present in the ID document – Beta version | |||||
| Environment Control Quality Controls external variables such as: lighting conditions, camera and network quality | |||||
| Liveness Detection Verifies that the person is alive during ID process | |||||
| Face Biometrics Scoring Integrates automatic biometric scoring between customer’s face & photo on the ID card | |||||
| Random Code Control (Captcha) Customizable security measure, requires the user to introduce a random code – Optional | |||||
| Registration Authority Application Human verification allows to increase from substantial level to highest level of security | |||||
| KYC/AML Compliance Compliant with highest level of security for Customer Onboarding in Finance Sector | |||||
Video Identification Services | Video ID Synchronous
Video conferencing is an identity verification method through remote video with a real-time agent assistance. Conferenc has the same technical and security characteristics as VideoID solution with the only difference that the certified human agent is present during the process. Like VideoID, Conferenc also provides two types of user experiences:
- For devices with one camera (desktop, computer, ATM, kiosks)
- For devices with two cameras (mobile phones and tablets)
offers Conferenc in order to be compliant with regulations that require a real time communication with an agent or for cases where the client desires to have a direct contact with the user.
The process while speaking with the agent covers:
- Comparison of images with original documents through pattern matching technology to check the document’s authenticity.
- OCR of the document’s MRZ and the possibility of calling credentials in real time.
• Verification that the document’s front and back (when appropriate) are from the same document.
- Biometric registration of the person and comparison in real time with the picture on the ID.
The identification process is managed by a qualified agent who can belong to to either the client, or a 3rd party. If the client or the 3rd party is to provide the service will provide sufficient training to their agents into the use of the platform.
Registration authority Aplication
The registration authority (RA) application increases the substantial security level undertaken by VideoID to a high level through verification and registration process by a human team trained and certified for the job. In Conferenc – Synchronous video identification the RAV application is the platform in which the agent communicates with the users to onboard.
- The application can manage the registration process entry queues, as well as the service level agreements signed with customers.
- The verification process is carried out with a testing protocol available in the application that complies with the stipulations of the strictest identification regulations.
Registration authority verification service
The RA verification service consists of a specialized back-office, trained and certified to undertake identification services supported by using the registration authority’s verification application.
- Each agent becomes a Registration Authority who reports to ’s Certification Authority. If the verification agents are to be provided by the client, will train them into the use of the RA application as part of the Setup.
- By doing this, creates an e-trust environment that gathers evidence and allows a full traceability and integrity of the custody chain.
Video Identification Services | Automatic Video ID
Video ID Substantial is an automatic identity verification method performed by video in real-time and compliant with AS regulation at the substantial level and Anti Money Laundering regulation (AML) for substantial security use cases.
Video ID technology enables the most efficient identification in the market, between 20 and 30 seconds, and provides two types of user experiences:
- For devices with one camera (desktop, computer, ATM, kiosks)
- For devices with two cameras (mobile phones and tablets)
This technology automatically adapts to different UXs. also provides SDK frameworks to include Video ID in native software, iOS and ANDROID. Video ID technology API calls are ready to easily adapt to customer processes, as well as text, fonts and colour parameters.The process includes:
- Text and voice guidance to the user provided in multiple languages.
- Automatic control of environment elements (illumination, network, camera quality conditions), which enables an optimal record of the identification video and evidences.
- Images comparison with original documents through pattern matching technology to verify the document authenticity.
- Data extraction (OCR) of document MRZ and the possibility of calling credentials on real time.
- Verification that front and back of document (where applicable) are the same.
- Biometric registry of person and comparison on real time with identity document image (only substantial or
Video Identification Services | Video-based OCR
Video ID Medium is an automatic identity verification method performed by video in real-time and compliant with AS regulation at the low level and Anti Money Laundering regulation (AML) for low security use cases.
Video ID technology enables the most efficient user experience in the market, between 10 and 20 seconds, with two interfaces:
- For devices with one camera (desktop, computer, ATM, kiosks)
- For devices with two cameras (mobile phones and tablets)
This technology automatically adapts to different UXs. also provides SDK frameworks to include Video ID in native software, iOS and ANDROID. Video ID technology API calls are ready to easily adapt to customer processes, as well as text, font and colour parameters.
The process includes:
- Automatic control of environment elements (illumination, network, camera quality conditions), which enables an optimal record of the identification video and evidences.
- Images comparison with original documents through pattern matching technology to verify the document
authenticity.
- Data extraction (OCR) of document MRZ and the possibility of calling credentials on real time.
- Verification that front and back of document (where applicable) are the same.
- Hologram detection (optional).
Picture Identification Services | Automatic Picture ID
Pictur is the most efficient ID credential extraction and validation method on the market, with feedback from the image of the ID being sent in under 1 second.
The uploaded picture can be taken in that moment or a previously digitized one from the gallery.
The technology validates several parameters of the document’s authenticity, extracts the data with high accuracy, and sends the result. The process covers:
- Images comparison with original documents through pattern matching technology to verify the document authenticity.
- Data extraction (OCR) of document MRZ and the possibility of calling credentials on real time.
- Verification that front and back of document (where applicable) are the same.
The Seamless Onboarding Solution for more than 500M people in the world
CertID is a digital identification method that allows anyone with a qualified electronic certificate issued by any Certification Authority (CA) in the world to identify themselves in a single click.
The service offers a high level of trust, equivalent in technical security and legal compliance with the physical person. CertID works with qualified electronic certificates embedded in identity cards and ePassports, installed in web browsers or in the cloud.
Aside identification, CertID can also work as a seamless authentication system, including the use of an electronic ID card or ePassport into a multi-factor authentication. It allows the client customers to pay, access or sign contactless.
Cash Withdrawal in an ATM with face biometrics
1. The user introduces the Credit/Debit card they wants to use in the ATM.
2. The user is asked to show their face and smile to the camera.
3. The system validates the identity and allows the cash withdrawal.
Other use cases can be performed by faceID, for example: the user can be first identified by their face and then
asked for the PIN code in the ATM, avoiding to introduce a credit card.
Account opening process & face biometrics registration in an ATM
Registration Process: biometrical comparison and liveness check with more than 21 security measures in real time
through a 30 second video.
Identity Verification Process: video is asynchronously sent to the back-office for validation by a certified agent.
The face biometric pattern can be registered for authentication purposes. This solution provides an omnichannel
experience.
Additional background checks such as PEPs lists, Interpol or Enhanced Due Dilligence processes can be done at the
same time (3rd parties).
ATM/Kiosk contracting
The customer performs an electronic signature offline, in an Atm/kiosk of the company’s network.
The PDF document that is going to be signed is shown to the user in an Atm/kiosk.
The user reads the document and clicks the sign button.
The user receives an OTP (One Time Password) by SMS in their mobile phone and introduces it in the application.
The PDF has been electronically signed with a natural person electronic certificate and a qualified
time stamp.
Account Opening Process through VideoIDentification
Customer Onboarding / KYC process with the same technical/legal security as a face to face
verification in the branch office.
Bank registration account contracting
Registration Process: biometrical comparison and liveness check with more than 21
security measures in real time through a 30 second video.
Identity Verification Process: video is asynchronously sent to the back-office for
validation by a certified agent.
The face biometric pattern can be registered for authentication. This solution
provides an omnichannel experience.
Additional background checks such as PEPs lists, Interpol or Enhanced Due Dilligence
processes can be done at the same time (3rd parties).
Retail Payments
The waiter brings a mobile device after the customer asks for the bill.
The customer shows their face and smiles to the camera.
The app connects with the client’s bank, verifying the identity and allowing the payment.
Contact us today to know more!